Signal Booster FAQs

-Q: Do your booster systems work for all cellular carriers?

A: Yes, they are approved for use with all major U.S. carriers.

-Q: Is a satellite dish required?

A: No, but our systems do require an externally mounted donor antenna mounted high enough to afford a good line of sight to the cell tower however it is much smaller than a satellite dish.

-Q: Can the donor (outside antenna) be mounted in a hidden location?

A: Not usually. For optimum booster system performance the donor antenna must have the most unobstructed view possible of nearby cell towers. It can be located in the most inconspicuous location possible without being tucked out of sight.

-Q: Where will the internal system components be mounted? Are they visible?

A: Typically in the Attic. The attic or A/V closet is the most common location for the system control panel to limit tampering and to optimize installation. Interior broadcast antennas are typically mounted in the attic and not visible from any of the rooms.

-Q: Will my internet connection speeds be faster?

A: Poor signal strength can cause slow mobile internet speeds but other factors can also impact your web browsing experience. The cell service you’re using and the technology being used (4G, 4G LTE or 5G) all respond differently to signal strength levels and frequencies. Ask your signal booster sales representative for more information.

-Q: What do bars mean?

A: Bars on a cell phone usually are not an accurate measure of cell phone strength and vary depending on signal generation and frequency. They are like a gas gauge, they give you an idea of what the signal is, not the actual strength. You can have two different brands of cell phones next to each other using the same carrier and they might show different bars. Once the carrier knows you have enough signal to make a call and talk, bars can be displayed anyway they want and the caller does not know the difference.

-Q: Is there a monthly fee for the booster system?

A: No. Once the booster system is installed and paid for, you own the system. We offer an annual renewable CellTeks 360 Protection Plan. This plan offers all the protection you need to keep your system running smoothly and keep those unexpected expenses out of your budget.

-Q: Do I have to register my phone to my system?

A: No. The booster system doesn't require you log in or register to it. The system uses signal from the tower and rebroadcasts it inside your building. That means that the signal is passively brought into your home and doesn't require any credentials to use it.

-Q: If I have a booster installed I should never drop a call again right?

A: Not true. There are many reasons for dropped calls to occur that doesn't necessarily have to do with signal strength. This can be due to network congestion during peak hours, the carrier performing network testing or even due to a tower shutdown or relocation.

Troubleshooting FAQs

-Q: Is Wi-Fi Calling enabled?

A: Be sure to double check that Wi-Fi Calling is NOT enabled. If ON, your phone will use Wi-Fi signal as opposed to cellular signal causing issues with your phone calls not allowing your cell phone to utilize your Cell Signal Booster System.

-Q: Is your Amplifier receiving power?

A: If your amplifier is easy to get to, we suggest you opening up the box and seeing if it is still receiving power. There are many instances where a GFCI or circuit breaker trips and causes the amplifier to lose power.

Wi-Fi FAQs

-Q: My internet stopped working suddenly, what happened?

A: There are definitely a lot of variables to this. A few things to check: 1) Check to see if your internet provider is having an outage. 2) Check to make sure a power strip or breaker hadn't gotten tripped. 3) Check your router to see if everything is plugged in correctly

-Q: I have Starlink, and have no internet, whats wrong?

A: More possible problems to this one as well. Things to check: 1) Your Starlink system has a useful app it comes with. Check it to see if there are any errors with the system 2) Check your outside dish to make sure its still mounted an upright as this could have been damaged due to wind or storms. 3) Check to see if theres a power issue (power strip, breaker, etc.) and if your router is powered on.

Cell Phone Signal Booster FAQs