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Q: How long does it take to repair my phone?
A: Most cell phones are repaired within 1-2 hours while tablet repairs can take up to 24 hours. Mail-In-Repairs can take 24-48 hours for the device to be repaired and mailed out.
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Q: Is there a difference between a CellTeks repair and other repair places that have popped up over the last few years?
A: Yes! CellTeks uses the highest quality repair parts on the market…period! This means that your iPhone or smartphone is repaired with a new, high-quality part and not a low-quality refurbished part.
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Q: How much is it to repair my phone?
A: Repair costs vary from phone to phone and are determined by the cost of the part plus the labor involved. We quote all repairs up front and will honor our quotes. We will always inform you before we do additional repairs and get your pre-approval. We believe in transparency and no surprises! Click Here to get a repair estimate
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Q: There are multiple problems with my device, do you offer a discount for multiple repairs?
A: Yes, we do offer a discount for multiple repairs. Please stop by our store or contact us for an accurate repair quote on your device.
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Q: What devices do you repair?
A: We repair iPhones, iPods, iPads, Android Phones, Basic Cell Phones, and Tablets.
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Q: What is the quality of the accessories you sell?
A: CellTeks only sells the highest quality accessories. In fact, we are an Otterbox, LifeProof, Ballistic, UAG, Magpul, Pelican, Scosche, and Gadget Guard approved reseller. To resell these brands you must pass a strict application process.
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Q: Can I supply the part and have CellTeks do the repair?
A: We can use your part but we cannot honor our standard 90-Day Warranty with the repair. Labor charges will be included using customer supplied parts.
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Q: Do you sell phones?
A: Absolutely! We have been selling new, used and refurbished phones for over 20 years! We offer phones for the four major carriers (AT&T, Sprint, T-Mobile, Verizon) ranging from iPhones and Android phones to basic flip and texting phones. All phones sold by CellTeks are non-contract phones.
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Q: Do I need to make an appointment to have my phone repaired?
A: No appointment is necessary. However, if you are on a tight schedule or traveling to us from a distance, we strongly suggest setting an appointment. Calling ahead for an accurate wait time is recommended.
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Q: Why is recycling a mobile device important?
A: Recycling helps conserve natural resources, saves energy and keeps discarded material out of landfills. Stewardship to conserve resources for future generations is important in how we use and dispose of products.
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Q: Where are you located?
A: We are minutes from I10 & 1604 (The RIM, La Cantera, Fiesta Texas) Our physical address is 113 Parkway Drive in Boerne, TX.
Cell Phone Repair FAQs
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CellTeks mission is to maximize wireless connectivity through innovative cellular solutions that promote commerce, safety and peace of mind. Our flexibility and efficiency allow for prompt site evaluation, system design and deployment.